SAUDI THALATE GROUP

CyberSTG Managed IT Services

Keep your IT infrastructure stable and scalable with CyberSTG

Managed IT Services CyberSTG Delivers

IT Infrastructure Assessment

*Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
* IT infrastructure optimization roadmap with tactical solutions to identified problems.
* IT infrastructure cost optimization.

IT Infrastructure Monitoring 24/7

*Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
*Reporting on the availability, uptime and response time of every infrastructure node.
*Troubleshooting to maintain the infrastructure productivity.
*Outsourced Network Operations Center (NOC).

IT Infrastructure Administration

*User administration, regular software configuration and updates.
*Management of servers, network, cloud and on-premises data centers, and cloud services.
*Virtual desktop administration.
*Vulnerability assessment.
*Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

Cloud management

*AWS, Azure and multi-cloud infrastructure management.
*Deployment of cloud infrastructures.
*Applications and data migration to the cloud.
*Cloud monitoring and optimization.

Managed Application Services

*Application monitoring with a focus on critical metrics, like application availability and response time.
*Application troubleshooting.
*Application modernization (including application re-engineering, re-architecting, redesign).
*Application evolution with continuous delivery of new features and design experiments.

Managed DevOps

*Deployment of CI/CD pipeline.
*Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
*Implementation of test automation.
*Design of an automated monitoring solution.

IT help desk

*L1 help desk – resolution of user issues.
*L2 help desk – resolution of technical issues that don’t require code changes.
*L3 help desk – resolution of technical issues at the code level.

Managed security

*Security audits.
*Vulnerability assessment.
*Penetration testing.
*Compliance program planning/assessment.

How We Make Our Cooperation Comfortable and Risk-Free

Flexible cooperation models

CyberSTG is a full-service MSP provider – we can take care of all IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.

SLA-based service delivery

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

24/7 availability and fast responsiveness

We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.

Smooth communication

According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English-speaking, we are likely to provide a contact person for your language.

Knowledge transfer

When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.